Interested applicants should:
Click Here To Visit The Official Website To Read More & Apply Online
Customer Relations Manager
Customer Relations Manager
Elephant’s operating system for healthcare (Elephant OS) is used by public and private healthcare providers in Ghana to digitize their patient, stock, billing and insurance records and connect all aspects of the healthcare system.
As Elephant’s Head of Customer Relations you will be responsible for leading Elephant’s relationships with its customers, ensuring strong customer loyalty, great customer experience, and minimize churn. This includes being the Lead Account Manager for our major customers and leading a team of customer account/relationship managers.
You will be a strategic thinker, deeply data-driven, customer-obsessed, a people leader, and an experienced Customer Relationship Manager.
Who are we?
Elephant is a tech startup, tackling the big problems in global healthcare. We create lightweight, connectable applications that improve access to care and save lives. We work in emerging economies and have partnered with NGOs, Governments, and healthcare professionals around the world.
In 2021, Elephant is expanding to reach millions of new patients in Africa including Kenya, Ghana, Uganda, Nigeria, as well as other regions such as South Asia and the Middle East.
Visit our website elephant.healthcare, where you can also find a case study video from our work in Kenya.
We prize our open and collaborative culture. We are sensitive to the needs, perspectives and ideas of our colleagues and customers. We treat everyone with kindness and communicate with candour and good humour. We welcome being challenged, and make time for self-reflection.
Our work is intentionally impactful. Whether working on a frontline healthcare product or an email to a colleague, it all matters. Excellence is in the detail. The detail matters. We respect everyone and everything they do.
We have active offices in Nairobi, Karachi, Accra and London. Elephant was founded in 2018 and is backed by leading VC firms including Novastar Ventures, General Catalyst, LocalGlobe, First Minute, SeedCamp, Push Ventures, Speed Invest and Manta Ray.
We have a firm code of principles based on transparency, safety and security, and want to build trust in all those around us.
Responsibilities
The Customer Relations Manager is primarily responsible for leading a team of inspired, motivated and professional Coordinators who consistently deliver the successful on-boarding of newly signed facilities onto Elephant OS and ensure that all these facilities are well equipped to consistently use the system independently.
Responsibilities include
Our values
We respect everyone and everything we do.
We prize our open and collaborative culture. We are sensitive to the needs, perspectives and ideas of our customers and colleagues. We treat everyone with kindness and communicate with candour and good humour. We welcome being challenged, and make time for self-reflection. We respect everyone.
Our work has an impact and is the sum of all its parts. Whether a product on the frontline of healthcare or an email to a colleague, it all matters. Excellence is in the detail. The detail matters. We respect everything we do.
Equal Opportunity Employer
At Elephant, we know that there is strength in diversity. We know that a diverse workforce increases productivity mitigates risk and encourages innovation. We are a small team but our growth strategy is centred on finding the right person for the right role – attitude and aptitude. That person will be selected regardless of age, socio-economic status, race, gender, religion, sexual orientation or sexual preference.
We are inclusive, always. We will not tolerate discrimination or harassment of any kind based on race, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by equality laws in the places where we operate.
One of our core values is to be kind, and we expect all Elephant staff to live up to that mantra, daily.
Requirements
Skills, attributes and experience
Benefits
Salary and benefits
A competitive package based on demonstrated experience awaits the successful candidates with growth opportunities based on their performance and contribution towards the growth of the company.
Our benefits include
Interested applicants should:
Click Here To Visit The Official Website To Read More & Apply Online
Customer Relations Manager
Tagged as: Elephant Healthcare
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