Interested applicants should:
Click Here To Visit The Official Website To Read More & Apply Online
Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.
With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, and new skills, and empowering a new generation.
The Head of Customer Service is responsible for leading a team of professionals in Ghana. The ideal candidate will love developing, coaching, and supporting individuals at all stages of their careers.
Reporting to the Chief Operations Officer, s/he will drive the business execution of core customer service functionalities on the Jumia retail platform, including Inbound, Outbound, Emails, Customer Satisfaction, and Customer Relationship Management. The position is based in Accra.
Key Responsibilities:
A successful candidate will fulfill the following requirements:
Have/exhibit/demonstrate:
We Offer
Interested applicants should:
Click Here To Visit The Official Website To Read More & Apply Online
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