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The Planned Parenthood Association of Ghana (PPAG), is an NGO and a member of the International Planned Parenthood Federation (IPPF). PPAG, a leading provider of Sexual and Reproductive Health and Rights (SRHR) education, information and services in Ghana, hereby invites result-oriented and committed persons to apply for the following vacant position to be filled in the Association. PPAG is the Member Association (MA) of IPPF in Ghana.
Job Description
- Reports to: Project Coordinator.
- INTERNAL RELATIONSHIPS: All Project Officers, All Managers, Departments, and Office.
- EXTERNAL RELATIONSHIPS: PPAG Partner Organizations, Ministry of Health, GHS, National Media Commission, DOVVSU, and other NGOs.
DUTIES
- Make and receive calls using a telephone headset or smartphone.
- Route or refer calls to appropriate services providers based on the caller’s needs.
- Provide private, confidential, non-judgmental, and accurate information, guidance, and support to callers
- Monitor and respond to social media-related posts and messages.
- Respond to customer queries with information about services or assistance to locating PPAG clinics or its partner facilities.
- Collect customer information pertinent to the organization’s objectives, such as name, address demographic, and reasons for engagement.
- Process order information; schedule appointments and link to specialists if need be for telemedicine.
- Enter data into computer systems.
- Maintain detailed confidential records of contacts.
- prepare periodic reports on the operations of the centre to the supervisor
- Acquire lead lists with names and telephone numbers of potential clients.
- Monitor performance in conjunction with personal goals and business objectives.
- Support in the development of various materials.
- Perform any other duty that may be assigned from time to time by the supervisor.
Required Skills or Experience
- A qualification in nursing ( First Degree in Certificate)
- One year of working experience in the health sector.
- Experience or a strong background in sexual and reproductive health and customer service role is preferred.
- Proficient with computers and software such as Microsoft Office.
OTHER QUALITIES AND REQUIREMENTS
- Be proficient in at least three Ghanaian languages. Required language includes Twi, Ewe, Ga-Adangbe, Dagbani, Frafra, etc.
- Must understand and live up to the principles of Privacy, Confidentiality, and Respectful for all manner of persons.
- Be respectful of people and their rights
- Be non-judgmental, confidential, and respect the privacy of individual
- Be open-minded and non-discriminatory
- Strong computer and social media skills
- Very good communication, report writing, and presentation skills
- Must be youth-friendly
- Must be able to work with little or no supervision
- Must have a high sense of responsibility and initiative
- Strong interpersonal and leadership skills
- Must be a team player
- Ability to work under pressure
- Ability to work for long hours
- Exemplary customer service skills
- Ability to handle demanding clients with patience and professionalism
- Able to thrive in a fast-paced environment.
- Must be able to multi-task and manage time properly and effectively
- Must be able to adapt to different situations and individuals
- Ability to prioritize in the face of multiple tasks or assignments
- Be open to learning new things and be challenged to do more
How To Apply