Interested and qualified applicants should send their Curriculum Vitae to:
Kindly indicate the title of the role as the email subject and note that only shortlisted applicants will be contacted.
Closing Date: 29 April, 2022
Applications have closed
Job Summary:
To Supervise and Coordinate Fibre deployment, fibre Relocation, Terminal Equipment Optimization and Adhoc Projects according to MTN Specifications, Quality standards, PPP and CPM Tool Kits
Job Role
Technical Operations
- Provide monitoring for the GlobalConnect internal and external customers:
- Raising tickets and communicating with end-users
- Analyse the impact of incidents and provide feedback to affected users or business area
- Provide escalation support to the team to expedite the resolution on incidents
- Ability to find/explore workaround solutions for exceptions not covered in the initial configurations of the systems
- Incident tracking and major incident management
- Produce monthly SLA reports on support issues, correspondent status, aging & blocking factors
- Ensure customer service performance and communications is up to standards
- Support the monitoring deployment of new customer connectivity within project timelines
- Required to, manage workloads, and prioritize work across the team as well as develop the service delivery organization within Kenya.
- Responsible for resource optimization across the organization.
- Oversee and Manage team performance and productivity
- Definition of Monitoring strategies, plans, policies, projects and service levels.
- Spearhead cross-functional engagements for service delivery improvement.
Context :
MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. This function must therefore ensure successful delivery in the context of:
- MTN positioning as the best connectivity provider in Africa and the Middle East
- Drive commercial excellence and support all internal and external sales
- Operating within a highly interconnected international telecommunications community
- MTN’s decision to centralise the wholesaling of global and local infrastructure assets
- The geographic complexity of MTN’s footprint across Africa and the Middle East
- Enhancing MTN’s position as a leading network and system provider
- Constant dynamics and local challenges in economic, regulatory and legal environments
- Aggregate and balance connectivity requirements across multiple diverse operating units
- Varied physical transport and delivery systems (satellite, submarine cable, signaling gateways, switching platforms, IP routers)
- Successful planning and deployment subject to multiple regulatory regimes across diverse jurisdictions and cultures
- Ensuring systems stability & performance is up to standards
- Responsibility to keep track of global technological advancements and stay abreast of standardization work of relevant industry bodies
- Achievement of operating efficiency and effectiveness through scale and common processes
Qualification Required & Experience
Education
- Minimum 4-year Academic Degree (Engineering/Computer Science/ Business)
- Fluent in English and language of country preferable
Experience
- Minimum of 5 years experience
- Strong IT background in Telco environment
- Good understanding of the telecommunication industry – especially wholesale carrier services is desirable
- Experience in a similar role
- Good knowledge of the OSS and BSS system architectures
Professional/Technical competencies:
- Ability to work effectively with multiple stakeholders in a multi-cultural environment
- Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges
- Ability to provide direction and leadership towards multiple business units with the organization
- Maturity to handle ambiguity and adaptive to dynamic environment
- Strong technical and analytical skills
Physical Skills/ Competencies:
- Regional and international travel
- Ability to adapt to changing requirements of business and staff members
- Excellent interpersonal and technical skills
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software
Location: Accra