All C.V.s should be sent via:
indicating the position as the subject of the e- mail.
Closing Date: 30 July 2022
Applications have closed
Job Description
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call centre team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
Qualification Required & Experience
- Strong time management and decision-making skills.
- Adaptability and accountability.
- Fluency in multiple languages may be desired.
- Diploma or higher
- A minimum of 1-year work experience
Location: Accra