Interested applicants should:
Click Here To Visit The Official Website To Read More & Apply Online
Linkfire is the number #1 marketing tool for the creative and entertainment industry. We work with the biggest names in the music industry and route 60+ Million fans every month to the music they love. A growing company with +110 employees working out of our offices in Lisbon, Copenhagen, New York and Los Angeles.
We are looking for a full-time Customer Support Manager. Aside from client communication, day-to-day management and support to our business clients in mainly Nigeria, South Africa and Ghana, you will be part of a new team shaping the direction of Linkfire Africa.
The Role:
As a Customer Support Manager at Linkfire, you will work closely with many different players in the music industry. From DSP’s and labels to individual artists and distribution companies.
Working at the forefront of mar-tech we empower our clients to conquer digital music marketing and we help them get the most out of their data to drive decision making.
We strive to make sure we give our clients the best service possible and this requires that you are willing to go the extra mile. In your daily tasks, you will support in the development of local strategies and identify opportunities by building up a pipeline of potential stakeholders.
You will become part of a team with a strong emphasis on building long-term client relationships and client portfolios within the music industry. In cooperation with the regional manager of Africa, you will be responsible to take action on solving technical challenges for our clients on the continent and being proactive in ideas on how to use the Linkfire tool.
You will work closely with the Customer Success team in Copenhagen and New York as well as our sales department in Accra, Ghana. Your tasks will include onboarding and continuous training of our tool, driving renewal processes and detech upsell opportunities, but also gathering feedback from our clients.
Your tasks
Abilities and Skills:
We are looking for candidates with people skills, are ambitious and not afraid to deal with a variety of stakeholders. You thrive in a fast-paced environment and solve problems before they become problems. Maybe you are a freelancer, looking to transit into a full-time role.
What we offer:
Interested applicants should:
Click Here To Visit The Official Website To Read More & Apply Online
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