Workshop & Field Service Team Leader – Epiroc Full Time

Purpose of the job

Responsible for the workshop activities and field service operations and some contracts without supervision. This position is responsible for the growth and profitability of those sections; he has to guarantees customer satisfaction at the service competence level and interaction with other divisions.

Responsibilities and Expectations

• Workshop Operations. Ensure the timely and effective completion of repairs and maintenance for all Components and equipment in line with SOP and product specifications, policies and corporate goals.
• People Management. Lead, motivate, develop and support the workshop & field service team to deliver service excellence
• Compliance. Ensure all work practices are conducted in a safe manner in line with relevant legislative and Safety requirements.

• Recording and Reporting. Ensure maintenance history for all Jobs and services and equipment is recorded, relevant records and reports are delivered to management.
• Project Delivery. Contribute to the successful delivery of workshop projects, Overhauls taking responsibility as directed.
• Take lead and Supervise Overhauls, Audit and Repair of all Epiroc equipment and Components for both Workshop and Customer Sites.
• To Supervise Field Service work, including scheduled services, machines assessment (rigscan) and breakdown repairs on all Epiroc equipment
• Support service contract team in case of need help
• Ensure Efficient Maintenance of Workshop Tooling and Equipment by Supervising and documenting Periodic Inspections.
• To take responsibility for the safe storage and maintenance of the company’s vehicles, workshop Tooling and General Equipment in your care.
• Ensure the preparation of monthly closings and reporting, in collaboration with the service operation Manager
• Follow the guarantees, Service news & Safety campaign for all machines without service contract in collaboration with the administrator’s service
• Propose and collaborate in the definition of maintenance contracts and the sale of service products in close connection with the service Operation Manager.
• Controlling and following  the WIP for the workshop
• Support for customers technical & operator training if needed
• Doing back-up of the supervisors on-site if needed
• Participating in commissioning of the new machines

Knowledge and Experience

• University degree in Engineering and/or Mechanical  Engineering equivalent
• Successful experience in leading and guiding a field service team & workshop for minimum sector for at least 3 years
• Has experience on field service and workshop specially on mining sector
• Has experience on the component rebuilt & PCRs specially on Epiroc machines or equivalent
• Experience in the mining and/or construction industry

This role will report to the Service Operations Manager, Anglophone and based in our Customer Center in Ghana.