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The Unified Communication Engineer at M-KOPA provides high level of technical support to M-KOPA’s VOIP systems and subsystems, via phone, computer access, and in person.
The Unified Communications Engineer:
- Studies, designs, engineers, constructs, installs and coordinates changes and upgrades of telecommunications equipment, cabling infrastructure and facilities.
- Will configure, administrate, design, install, and update VoIP, Voicemail, network and telecommunications cabling, and other M-KOPA telephony systems needs.
- Actively works to analyze voice telephony, networking equipment, and WIFI/WAN network to determine the most appropriate means of reducing, eliminating, and/or avoiding current and future problems and improving communications. with scalability in mind for all markets.
KEY JOB FUNCTIONS
- Meeting with IT Management do determine the company’s networking needs.
- Analyzing existing VOIP networks and computer systems.
- Implementing disaster recovery procedures
- Developing architecture plans for voice and data services.
- Installing network hardware modules including IP and PABX communication servers.
- Knowledge and experience with Office 365, Azure and other cloud technologies
- Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
- Optimizing network installations for future expansion.
- Training staff on network and system protocols.
- Troubleshooting VOIP and network issues.
KNOWLEDGE/ SKILLS/ EXPERIENCE/ EDUCATION
- Bachelor’s degree in information technology, computer science, or a similar field.
- Previous experience working as a VoIP network engineer.
- In-depth knowledge of VoIP systems and IP Protocols.
- Microsoft Infrastructure Experience (Azure, SQL, etc.)
- Knowledge of hardware systems including servers, memory modules, processors, and peripherals.
- Detailed knowledge of network security systems and software.
- Familiarity with WAN, LAN, IPsec and P2S,
- Familiarity with 3CX, Asterisk,MySQL, and PostgreSQL
- Excellent troubleshooting skills.
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’ or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.