Interested applicants should:
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purpose
Supervise the frontline team. Provide means and ability for the team to provide exceptional service and maintain process standards.
responsibilities
- Achieve net profit growth for the business.
- Manage average rand value of differences of the team to minimise losses to the business.
- Manage the service quality of the Branch through the Branch’s Service Quality Balanced Scorecard.
- Manage the migration of accounts from transactional to Self Service.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
- Manage compliance, measured using the routine audit results specific to the processes controlled by the co-ordinator. (YTD Scoring).
- Manage teller team efficiencies through number of differences and an average number of transactions.
- Manage own development to increase own competencies.
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
experience and qualifications
- Relevant 3-year industry-related degree
- 3 to 5 years related experience