Interested applicants should:
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The Service Desk Monitor Support will provide support for the ICT infrastructure including vendor escalation, take inbound calls and provide 1st line support for incidents/requests raised.
Through monitoring provide pro-active support for customers and ensure SLA compliance is met with the end customer.
Key Performance Areas: Core, essential responsibilities/outputs of the position (KPA’s)
The Service Desk Monitor Support will be accountable to achieve the following objectives:
Job Requirements (Education, Experience and Competencies)
Experience:
Competencies:
Interested applicants should:
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