Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overall SportyBet Limited customer’s experience. Audit 45 call tickets a day and share feedback (both verbal and email feedback) with agents for errors or defects identified and educate agents on correction measures.
Duties and Responsibilities
Required Skills, Proficiencies, and Competencies:
Do not apply if you do not have Sports betting, e-commerce or telecommunication background.
Note: We screen candidatures through online test (Aptitude & Psychometric), candidates with excellent score will be only shortlisted for interview.
Closing Date : 10th March. 2022
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