Interested applicants should:
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Duties include, but are not limited to the following:
- Align action plans, activities, and scope with the Aftersales Strategy set by the Country General Manager
- Achieve or exceed parts goals by developing action plans
- Keep and improve the customer satisfaction of current key customers
- Co-ordinate the training of the Warehouse staff and Parts Coordinator and ensure their competencies matches or exceeds the OEM standards and expectations
- Support Logistics with technical evaluation on Right Inventory at Right place, prepare critical parts list, PM Kits and parts stock inventory required per machine model while maintaining the recommended min/max levels
- Ensure Customer Satisfaction on a consistent basis
- Liaison between OEM’s and Management (Site Operation/Site Managers, Team Leaders) on technical and product quality issues and implement improvement suggested by the OEM’s
- Be a speaking partner of HMD in terms of customer feedback on product performance
- Drive customer centricity with the entire service force across Ghana
- Handle warranty claim settlement and warranty recovery from OEM/Suppliers for parts that do not conform to standards
Job Requirements:
- Diploma/Degree in Mechanical/ Automobile/ engineering
- 5 years of professional experience in a similar role – knowledge of parts and inventory control
- Machinery Experience (or B2B company) is a major plus – Experience working with mining machinery, preferably excavators, wheel loaders and dump trucks (a strong technical background is desired)
- Technical sales experience in a Dealership environment, preferably selling solutions to mining and construction customers
- Strong Verbal and Written Communication skills, with the ability to prepare Weekly/Monthly Presentations and Reports
- Strong computer skills (use of Microsoft Office Products- Word, Excel, PowerPoint…)
- Good Negotiation Skills
How To Apply