Interested applicants should:
IT Jobs In Accra: At Vodafone, we’re working hard to build a better future. A more connected, inclusive, and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drives us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
The Enterprise Value Management Manager will drive the delivery of incremental revenue every year while creating insights on sales opportunities in support of the sales teams.
The key to this role will be to understand the day-to-day performance, to develop strategic initiatives to control spend whilst delighting customers. The role entails executing the ‘Next Best Action’ Strategy which is to upsell and create value in the enterprise base, as well as the lead generation that will be followed up by the sales team.
In addition, the candidate will own, amend, and monitor key customer management frameworks that will ensure customers across different segments are touched in the right way and at the right times. He/She will be responsible for analyzing and interpreting data to support management in long- and short-term decision making and to ensure accurate reports are available for the various related EVM KPIs.
More importantly, the candidate will be responsible for retention activities across all channels and any proactive activity to achieve the retention & churn targets. The candidate will need to understand the day-to-day performance, develop strategic initiatives to deliver revenue targets, drive stickiness in the base whilst minimizing customer churn.
Duties and Responsibilities
Qualification and Experience
Interested applicants should:
Tagged as: Enterprise Value Management (EVM) Manager, IT Jobs In Accra, Vodafone Ghana
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