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This Distribution Support role is responsible for coordinating between Old Mutual and Ecobank on all New Business On-Boarding, Claims, Surrender/ Withdrawal and Customer Complaints from Ecobank branches. The role utilizes knowledge of Old Mutual’s policy administration/product/process to resolve technical and complex problems, usually in support of administrative queries/issues. The incumbent is individually accountable for achieving results through their own efforts and others.
Duties
- This role functions as a subject matter expert in a specific field of policy administration/product/process.
- Often acts as a point of escalation for matters with a higher level of complexity than those handled by Administration Specialists.
- Often acts as a consultant with the decision making of operational and or tactical importance (premium collections for new and existing policies, claims administration, customer retention etc).
- This role functions as a coordinator with all Ecobank branches and shares reports on all new business submissions.
- This role functions as a coordinator with Ecobank on premium deductions for new and existing businesses.
- Could act as an expert resource on major projects or could be accountable for the delivery of projects within the Business Unit.
- This role functions as a coordinator with Ecobank to facilitate the processing of claims, surrender/withdrawals and customer complaints.
- May act as a coach for Ecobank Specialist Staff on policy administration and Life Insurance in general.
- Provides a strong support role to the Old Mutual BU Executive.
- Build key relationships with branch operations teams.
- Participates in channel distribution support roles at Old Mutual.
Key Result Areas
Client Service Delivery
- Engages regularly with Ecobank branches to address service-related concerns and to strengthen existing relationships.
- Takes responsibility for the delivery of superior service to clients
Personal Effectiveness
- Accountable for service delivery through own efforts.
- Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
- Makes increased contributions by broadening individual skills.
- Collaborates effectively with others to achieve personal results.
- Accepts and lives the company values.
Relationship Building
- Manages relationships with the Ecobank BU and Ecobank branches to improve operational efficiency.
Quality Assurance
- Performs quality checks on own work
- Adheres to service and quality standards.
Sales Support /Sales Productivity
- Takes responsibility for supporting the field sales team to achieve BU sales targets
Competencies
- Innovation
- Leadership
- Technical Knowledge
- Execution
- Decision Making
- Initiating Action
- Information Monitoring
- Distribution Support (Reporting, Productivity Management and Relationship Management with Partners)
Qualifications & Experience Required
- A minimum of a bachelor’s degree from an accredited tertiary institution.
- At least 3 years of working experience in a similar role would be an added advantage.
- Excellent MS Office Suite skills.
- Strong Relationship Management skills.
How To Apply